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Drive end-to-end lifecycle campaigns for online retail & D2C brands

Campaigns that capture attention & convert

Engage shoppers from the first touchpoint with:
  • Click-to-WhatsApp ads
  • QR and in-store opt-ins
  • Rich broadcasts across WhatsApp / RCS
  • Gamified promotions, quizzes & contests

Ideal for : Awareness messaging, retail offers lead capture & product discovery

Shoppable Conversations — Complete chat-led shopping journeys

Drive seamless product exploration and conversions with:
  • Rich-media product catalog in chat
  • Carousels, product cards & variant selectors
  • Cart creation inside the chat window
  • In-chat checkout & payments (UPI / Cards)

Ideal for : Perfect for driving instant purchases and reducing drop-offs

Reliable order updates, delivery alerts & tracking

Ensure shoppers never miss critical updates with:
  • WhatsApp / RCS / SMS order confirmations
  • Shipment tracking & delivery alerts
  • Multichannel fallback for guaranteed reach

Ideal for : Post-purchase satisfaction, Order updates & tracking alerts, real-time notifications

Re-engagement, loyalty & repeat purchase automation

Boost LTV & retention using:
  • Flash sale notifications
  • Personalised offers & coupons
  • Abandoned cart reminders
  • Loyalty point balances & seasonal rewards

Ideal for : Boosting CLV, repeat orders & re-marketing, Loyalty & re-engagement for D2C brands

Customer support & proactive service automation

Deliver instant support without expanding support teams:
  • AI-powered chatbots for order queries, returns & refunds
  • Automated status updates
  • Smart agent handover for complex issues

Ideal for: Reducing load on call centres & improving CSAT, Automated customer support for e-commerce, Retail & ecommerce communications API

Every stage of the shopper journey, covered

Awareness & Discovery

WhatsApp ads, RCS promotions, quizzes

Consideration

Product catalogs, recommendations, FAQ bots

Purchase & Payment

Cart creation, in-chat payments

Post-Purchase Support

Order tracking, automated service

Loyalty & Retention

Offers, rewards, subscription reminders

Take control of your e-commerce engagement with Pingverse

Pingverse helps modern retail & e-commerce leaders unify shopper communication across new-age channels—delivering measurable growth, higher conversions, and stronger customer loyalty.

Perfect for brands seeking ROI-driven omnichannel retail messaging and E-commerce success story workflows.

Connect for a Demo

Want to see how leading brands run their journeys?

  • Book a consultant for e-commerce messaging
  • Schedule e-commerce demo
  • Start chat commerce for your e-commerce