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1. Introduction

This Privacy Policy (“Privacy Notice”) explains how Pingverse (“Pingverse”, “we”, “us”, or “our”) collects, uses, stores, shares, and protects personal data when you interact with our websites, platforms, APIs, dashboards, products, services, or communications.

Pingverse operates as a cloud-based omnichannel communication platform, enabling businesses to communicate with their customers across WhatsApp, RCS, SMS, Email, and Voice.

We are committed to protecting your privacy and ensuring that your personal data is handled responsibly, transparently, and securely.

2. Objective of This Privacy Notice

This Privacy Notice is designed to help you understand:

  • What personal data we collect and process
  • How and why we collect your data
  • The legal basis for processing your data
  • How your data is stored, secured, and retained
  • With whom your data may be shared
  • Your rights as a data principal
  • How you can exercise those rights

Pingverse processes personal data in accordance with applicable data protection laws, including but not limited to:

  • Digital Personal Data Protection Act, 2023 (India)
  • Information Technology Act, 2000 & SPDI Rules, 2011 (India)
  • General Data Protection Regulation (GDPR) (where applicable)
  • Other relevant regional or sectoral regulations

3. Scope of This Privacy Policy

This Privacy Notice applies to personal data collected:

  • When you visit Pingverse websites or landing pages
  • When you communicate with us via email, phone, forms, chat, or social media
  • When you use Pingverse products, dashboards, APIs, or automation tools
  • When you attend Pingverse events, webinars, demos, or training sessions
  • When you download content such as blogs, reports, or case studies
  • When you interact with Pingverse as a customer, partner, prospect, or vendor

Pingverse services are intended only for business and professional use and are not directed at individuals under the age of 18. We do not knowingly collect personal data from children.

4. Definitions

For the purpose of this Privacy Policy:

  • Personal Data / Personal Information: Any information that identifies or relates to an identifiable individual.
  • Data Principal / Data Subject: The individual whose personal data is being processed.
  • Data Fiduciary / Controller: The entity that determines the purpose and means of processing personal data.
  • Data Processor: An entity that processes personal data on behalf of the Data Fiduciary.
  • Sensitive Personal Data: Data that requires higher protection under applicable laws.
  • Machine-Readable Format: Structured data formats that can be processed electronically.

5. What Personal Data Do We Collect?

Depending on how you interact with Pingverse, we may collect the following categories of data:

a. Business & Contact Information

  • Name, job title, company name
  • Business email address and phone number
  • Country, industry, product interest

b. Account & Platform Usage Data

  • Login credentials (securely encrypted)
  • Usage logs, API usage, campaign metadata
  • Message delivery reports, analytics, and performance data

c. Communication Data

  • Emails, messages, or calls exchanged with Pingverse
  • Support tickets, feedback, and queries

d. Website & Device Data

  • IP address, browser type, operating system
  • Pages visited, time spent, interactions
  • Cookies and similar tracking technologies

e. Marketing & Event Data

  • Webinar registrations, demo requests
  • Event participation information

Pingverse does not intentionally collect sensitive personal data unless required for specific services (e.g., OTP delivery, regulated enterprise use cases).

6. Cookies & Tracking Technologies

Pingverse uses cookies and similar technologies to:

  • Improve website functionality
  • Understand user behavior and preferences
  • Enhance user experience
  • Measure marketing effectiveness

Cookies do not give us access to your device or personal files. You can manage cookie preferences through your browser settings.

7. Purpose & Legal Basis for Processing

Pingverse processes personal data for the following purposes:

  • Providing and operating our platform and services
  • Responding to inquiries, demo requests, and support queries
  • Sending administrative, transactional, or service-related communications
  • Improving product performance and user experience
  • Conducting analytics, audits, and security monitoring
  • Running marketing campaigns (where consent is provided)
  • Complying with legal, regulatory, and contractual obligations

Processing is carried out based on one or more lawful grounds, including:

  • Contractual necessity
  • Legal obligation
  • Legitimate business interests
  • Consent (where required)

8. Data Retention & Storage

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Notice or as required by law.

Once retention is no longer required:

  • Data is securely deleted, anonymized, or archived
  • Access is restricted to prevent unauthorized use

If deletion is not technically feasible, appropriate safeguards are applied.

9. Your Rights

Subject to applicable laws, you have the right to:

  • Access your personal data
  • Correct inaccurate or incomplete data
  • Request erasure of your personal data
  • Restrict or object to certain processing
  • Withdraw consent (where processing is consent-based)
  • Data portability in machine-readable format
  • Nominate a representative (as per DPDPA 2023)
  • Raise grievances and seek redressal

To exercise your rights, contact [email protected].

Requests will be addressed within statutory timelines.

10. Security of Personal Data

  • Pingverse implements enterprise-grade security controls, including:
  • Encrypted data transmission (TLS)
  • Secure access controls and role-based permissions
  • Continuous monitoring and logging
  • Secure infrastructure and network protection
  • Industry best practices aligned with global standards
  • Use of secured firewalls

While we take strong measures to protect data, no system is completely immune to risk. If you believe your data security has been compromised, please contact us immediately.

11. Disclosure of Personal Data

We may share personal data with:

  • Authorized employees and internal teams
  • Group companies, subsidiaries, or affiliates
  • Trusted third-party service providers (under confidentiality obligations)
  • Regulators, law enforcement, or government authorities (when legally required)
  • Successor entities in case of mergers, acquisitions, or restructuring

We do not sell personal data.

12. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be reflected by updating the “Effective Date.” Significant changes may be communicated via our website or direct notification where legally required.

13. Questions, Queries & Grievance Redressal

If you have questions, concerns, or requests related to this Privacy Policy or your personal data, please contact: [email protected].